CLEARPAY: INNOVATIVE DESIGN OF AN IMPORT INVOICE PAYMENT SYSTEM USING DESIGN THINKING

Siti Ernawati; Dara Pramita Rosliana

doi:10.34288/jri.v8i4.654

Authors

Siti Ernawati Universitas Nusa Mandiri
Dara Pramita Rosliana Universitas Nusa Mandiri

(*) Corresponding Author

DOI:

https://doi.org/10.34288/jri.v8i4.654

Keywords:

Design Thinking, Import Invoice, Invoice Payment System, Prototype, System Usability Scale

Abstract

The invoice payment process in import activities faces various obstacles, such as limited information, unorganized workflows, difficulty monitoring payment status, and the risk of administrative errors. The purpose of this research is to create a design for the invoice payment system in the import process by applying the Design Thinking method. This method consists of five stages, namely Empathise, Define, Ideate, Prototype, and Test. At the Empathise stage, information is collected through observation and interviews to understand user needs. Define is used to determine the main problems faced by users. Ideate is used to create various creative design solutions. The Prototype phase resulted in a high-fidelity prototype called ClearPay that provides features for invoice management, approval processing, payment processing, status monitoring, and payment confirmation, while Testing to assess the design based on user feedback. Evaluation using the system Usability Scale (SUS) obtained an average score of 82.42, which included Acceptable, Grade A, and the adjective rating Excellent categories. The results show that the ClearPay prototype has a good level of usability and user acceptance and can be the basis for system development at the implementation stage.

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