• Adita Rianto Universitas Islam Indonesia
  • Ahmad R. Pratama Universitas Islam Indonesia
(*) Corresponding Author



vaccine, COVID-19, sentiment analysis, government, news portal, Facebook, CrowdTangle


COVID-19 was declared a pandemic by the World Health Organization (WHO) in early 2020. The Indonesian government has taken steps to stop COVID-19 from spreading, one of which is vaccination. However, not everyone thinks vaccination is a good idea. Like in other countries, Indonesian people responded in different ways to COVID-19 vaccination posts on social media, be it from government officials or news portals. Public responses can be used to help the government make a better vaccination strategy to end the pandemic in Indonesia. Using the lexicon method in determining the sentiment in COVID-19 vaccination posts on Facebook, this research found that unlike news portals that tended to post a more balanced content (36% positive, 20% negative, and 44% neutral out of 23,623 posts, min score = -19, max score = 24, mean = 0.25, SD = 1.43), government accounts posted much more positive content, both in quality (min score = -15, max score = 40, mean score = 4.16, SD = 6.76 ) and quantity (69% positive) than they did the neutral (15%) and the negative content (16%) out of 723 posts. Subsequent analysis with Two-Way ANOVA tests discovered that COVID-19 vaccination posts by the news portals elicited more varied reactions from the public than government accounts that tended to elicit mostly positive reactions. Also, both the content sentiment of COVID-19 vaccination posts in Indonesia and the account types making those posts, as well as their interaction terms do have an impact on how the public responds to them.


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How to Cite

Rianto, A., & Pratama, A. R. (2021). SENTIMENT ANALYSIS OF COVID-19 VACCINATION POSTS ON FACEBOOK IN INDONESIA WITH CROWDTANGLE. Jurnal Riset Informatika, 3(4), 353–362.

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