Khairunnisa R, Siregar* JH. Social Network and Sentiment Analysis for Enhancing Social CRM in Indonesian Educational Technology Platforms. J. Ris. Inform. [Internet]. 2025 Sep. 12 [cited 2025 Dec. 30];7(4):258-69. Available from: https://ejournal.kresnamediapublisher.com/index.php/jri/article/view/383