SABILLA, P.; DHENABAYU, R. COMPARATIVE COMPLAINT TEXT CLASSIFICATION USING SVM, CNN, AND BERT WITH PRIORITY SCORING FOR NYC 311 SERVICE REQUESTS . Jurnal Riset Informatika, [S. l.], v. 8, n. 4, p. 576–590, 2026. DOI: 10.34288/jri.v8i4.589. Disponível em: https://ejournal.kresnamediapublisher.com/index.php/jri/article/view/589. Acesso em: 2 oct. 2026.