MEASURING SATISFACTION USER WEBSITE WWW.QOO10.CO.ID USING DELONE AND MCLEAN MODELS
Keywords: E-Commerce, Model Delone and McLean, Customers Satisfaction
Abstract
The research to measure customer satisfaction with the use of a product or service sold on online shopping sites that can meet their needs as expected. The research method used in this study is a survey method, the authors distribute questionnaires to men or women aged 17-40 years who have already or frequently shop online through the website www.qoo10.co.id. This research uses Delone and McLean models and is assisted with AMOS (Analysis of Moment Structure) software. Delone and McLean models can facilitate researchers in determining the variables that affect measuring website user satisfaction. the results of this study are in the form of a chart that concludes that the quality of the information system influences user satisfaction. The quality of the system affects the user, user satisfaction affects the user, and usage influences the benefits of the web www.Qoo10.co.id with the value of Chi-Square 7.015 and a Probability value of 0.83.
Downloads
References
Agustin, J., & Koeshartono, D. (2014). Kata kunci : Karakteristik website , kepuasan dan loyalitas A. LATAR BELAKANG. Manajemen, Program Studi Ekonomi, Fakultas Atma, Universitas Yogyakarta, Jaya, 1–14.
Dari, W., & Prahartiwi, L. I. (2020). Consumer Satisfaction of Sorabel Applications Using the Delone and Mclean Method. PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic, 8(1), 21–30. https://doi.org/10.33558/piksel.v8i1.2016
DeLone, W. H., & McLean, E. (2004). Measuring e-Commerce Success: Applying The Delone & McLean Information System Success Model. International Journal of Electronic Commerce, 9(1), 31–47. Retrieved from https://www.researchgate.net/publication/279894167_Measuring_e-Commerce_Success_Applying_the_DeLone_McLean_Information_Systems_Success_Model
DeLone, W. H., & McLean, E. R. (2002). Information System Success Revisited. Proceeding. Proceedings Of The 35th Hawaii International Conference On System Sciences.
Ghozali, I. (2008). Konsep & Aplikasi dengan program AMOS 16.0. Semarang: Badan Penerbit Universitas Diponegoro.
Piarna, R. (2014). Pengaruh Sumber Informasi dan Kualitas Website terhadap Kepercayaan Pelanggan dalam Menentukan Keputusan Bertransaksi pada E-commerc e ( Studi pada Pelanggan E-commerc e di Indonesia ). Jurnal Aplikasi Manajemen, 12(1), 10–21.
Santoso, S. (2015). Structural Equation Modeling. Konsep dan Aplikasi dengan AMOS. Membuat dan menganalisis Model SEM Menggunakan Program AMOS 22. Jakarta: Penerbit PT. Elex Media Komputindo Kelompok Gramedia.
Selviana, & Setyowati, R. B. (2019). Pengaruh Sikap Belanja Online Terhadap Trust Melalui Mediator Kepuasan Pelanggan, 3(74), 58–64.
Sugiyono. (2009). Metode Penelitian Kuantitatif dan Kualitatif. Bandung: Penerbit Alfabet.
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: PT Alfabet.
Yuningsih, Y. (2019). Metode Delone dan Mclean Dalam Kepuasan Konsumen Terhadap Aplikasi Shopee, 6(1), 55–64.


Copyright (c) 2020 Yuyun Yuningsih, Ari Puspita, Dahlia Dahlia

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Jurnal Riset informatika uses the rule of law to access digital electronic articles under the Creative Commons Attribution-NonCommercial 4.0 International License, which means that all content is available free of charge to users or their institutions. You can remix, tweak, and work on non-commercial works, and although new works must also acknowledge the creators and be non-commercial, you don't need to license derivative works under the same terms.